Returns FAQs
To submit a return request click on the profile icon in the store's navigation or visit the returns policy, or request a return page.
To initiate a return request, follow these steps:
Log in to Your Account by visiting our Request a Return Page:
- Enter your email address in the Email field and click Continue.
- Open the email sent from our store and copy the six-digit verification code provided.
- Return to the online store and enter the six-digit verification code.
- Choose the order for which you want to submit the return.
- If your order consists of multiple items, select the specific items you wish to return.
- Choose a reason for the return from the available options.
- Include any necessary details or additional notes for the store.
- Click on "Request return" to submit your return request.
- If your return request is approved and involves shipping, you will receive an email containing shipping instructions.
- Once the returned product is received and inspected, you will be issued a refund.
By following these steps, you ensure a smooth and efficient return process for your order. If you encounter any issues or have further questions, don't hesitate to contact our customer support for assistance.